Frequently Asked Questions
General Questions
What is Kochi and how does it work?
Kochi is a platform that connects freelance sports coaches with players looking for private training. Whether you’re an aspiring athlete or a coach looking to grow your client base, Kochi makes it easy to connect and arrange coaching sessions, all in one place.
Is Kochi free to use?
Signing up and browsing coach or player profiles is free. Any session fees are agreed directly between the coach and the player based on the services offered.
How do I sign up as a coach/player?
Simply create an account, choose whether you’re registering as a coach or player, and complete your profile with the required details. Once approved, you can start connecting immediately.
Can I use Kochi for multiple sports?
Yes. Kochi supports multiple sports categories. Coaches can list services across different sports, and players can search within their preferred discipline.
Is Kochi available as a mobile app?
Kochi is fully accessible via mobile browsers and optimized for smartphones and tablets. A dedicated mobile app may be introduced in future updates.
Players & Parents
How do I find and book a coach?
You can search for coaches based on your location, skill level, and coaching style. Once you find the right coach, simply message them to arrange a session.
Are all coaches qualified?
Coaches are encouraged to list their certifications and relevant experience on their profile. Kochi verifies every coach’s identity but does not check qualifications, so ask your coach about them before your first session.
Can I see reviews from other players?
Yes. Player reviews and ratings are available on coach profiles to help you make informed decisions before booking a session.
How do I report an issue with a coach?
If you encounter any issue, you can report it through your dashboard or contact customer support directly. The team will review the matter promptly
Coaches
How can I list my services on Kochi?
Once you sign up as a coach, you’ll be able to create a profile, list your coaching services, and set your pricing and availability. The more details you provide, the more attractive you will be to potential clients
Does signing up mean I work for Kochi?
No. Coaches remain independent professionals. Kochi simply provides the platform to connect with players and manage sessions.
How do I get paid for my coaching sessions?
Payment terms are agreed directly between the coach and the player. Coaches can outline their pricing structure clearly on their profiles.
Do I need a DBS check to join Kochi?
A DBS check is not required to join Kochi, but it is strongly recommended, especially if you coach children. You can mention your DBS status on your profile so parents can see it.
Can I set my own pricing and availability?
Yes. Coaches have full control over their session pricing, availability, and service offerings.
Security & Support
How does Kochi ensure player safety?
Every coach on Kochi must verify their identity through our ID verification partner. We also encourage transparent reviews and clear communication between coaches and players to promote a safe and professional environment.
What measures are in place for safeguarding children?
Coaches working with children are strongly encouraged to hold a current DBS check and follow safeguarding best practice. Kochi verifies every coach’s identity but does not check DBS certificates, so parents should ask to see a coach’s DBS certificate and credentials before arranging a session.
How do I verify a coach’s qualifications?
Every coach on Kochi has had their identity verified, shown by a verified badge on their profile. Kochi does not check qualifications or DBS certificates, so we recommend asking the coach to show you these before your first session.
How can I contact customer support?
You can reach customer support via the contact form on the website or through your account dashboard for assistance.
What happens if I encounter a fraudulent profile?
Report the profile immediately through the platform. The support team will investigate and take appropriate action, including suspension or removal if necessary.