Contact Form
Frequently Asked Questions
General Questions
What is Kochi and how does it work?
Kochi is a platform that connects freelance sports coaches with players looking for private training.
Whether you’re an aspiring athlete or a coach looking to grow your client base, Kochi makes it easy to connect
and arrange coaching sessions — all in one place.
Is Kochi free to use?
Signing up and browsing coach or player profiles is free. Any session fees are agreed directly between
the coach and the player based on the services offered.
How do I sign up as a coach/player?
Simply create an account, choose whether you’re registering as a coach or player, and complete your profile
with the required details. Once approved, you can start connecting immediately.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Can I use Kochi for multiple sports?
Yes. Kochi supports multiple sports categories. Coaches can list services across different sports,
and players can search within their preferred discipline.
Is Kochi available as a mobile app?
Kochi is fully accessible via mobile browsers and optimized for smartphones and tablets.
A dedicated mobile app may be introduced in future updates.
Players & Parents
How do I find and book a coach?
You can search for coaches based on your location, skill level, and coaching style.
Once you find the right coach, simply message them to arrange a session.
Are all coaches qualified?
Coaches are encouraged to upload certifications and relevant experience details.
Verified coaches will have appropriate badges displayed on their profiles.
Can I see reviews from other players?
Yes. Player reviews and ratings are available on coach profiles to help you make informed decisions
before booking a session.
How do I report an issue with a coach?
If you encounter any issue, you can report it through your dashboard or contact customer support directly.
The team will review the matter promptly
Coaches
How can I list my services on Kochi?
Once you sign up as a coach, you’ll be able to create a profile, list your coaching services,
and set your pricing and availability. The more details you provide, the more attractive
you will be to potential clients
Does signing up mean I work for Kochi?
No. Coaches remain independent professionals. Kochi simply provides the platform
to connect with players and manage sessions.
How do I get paid for my coaching sessions?
Payment terms are agreed directly between the coach and the player.
Coaches can outline their pricing structure clearly on their profiles.
Do I need a DBS check to join Kochi?
A DBS check is strongly recommended, especially for coaches working with children.
Verified DBS status will be displayed on your profile where applicable.
Can I set my own pricing and availability?
Yes. Coaches have full control over their session pricing, availability,
and service offerings.
Security & Support
How does Kochi ensure player safety?
Kochi encourages profile verification, transparent reviews, and clear communication
between coaches and players to promote a safe and professional environment.
What measures are in place for safeguarding children?
Coaches working with minors are encouraged to provide DBS certification and follow
safeguarding best practices. Parents are advised to review coach credentials before booking.
How do I verify a coach’s qualifications?
Coaches who have had their DBS certification and identification approved
will have a verified badge on their profile.
How can I contact customer support?
You can reach customer support via the contact form on the website or through
your account dashboard for assistance.
What happens if I encounter a fraudulent profile?
Report the profile immediately through the platform. The support team will investigate
and take appropriate action, including suspension or removal if necessary.